Angelsflyhere.com

Shipping Policy

At Angels Fly Here, we prioritize getting your order to you as quickly and efficiently as possible.

Domestic Shipping (U.S.):

• Standard shipping typically takes 3-7 business days after processing, which may take 1-3 business days.
• Expedited shipping options are available at checkout.
• Free shipping on orders over $75.

 

International Shipping:

• A flat rate of $25 is applied to all international orders.
• International delivery may take 10-20 business days, depending on your location.
• Customs duties, fees, and taxes are the responsibility of the buyer.
• Please note: All international sales are final. We do not accept returns or offer refunds for international orders.

Order Tracking: Once your order is shipped, we will provide tracking information via email. Please contact us at [email protected] if you have any questions regarding your shipment.

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Return and Refund Policy

At Angels Fly Here, we are committed to providing high-quality products. However, due to our small business model, we do not offer returns or refunds for buyer’s remorse. Refunds or replacements are only available for items that arrive defective or damaged.

Defective or Damaged Products (Domestic Orders Only): If your product arrives damaged or defective, you may request a replacement or refund within 30 days of receipt. To be eligible:

• The product must be in the same condition as received.
• The original packaging and proof of purchase must be included.
• Photos of the defective or damaged product must be submitted within 30 days of receipt.

To initiate the return process, please email [email protected] with your order details and the required photos of the damage or defect.

Non-Returnable Items: Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Intimate or sanitary products
• Hazardous materials or flammable liquids/gases
• Downloadable digital products
• Gift cards and personal care items

 

Refunds: Once we receive and review the required photos and inspect the returned product (if applicable), we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

Late or Missing Refunds: If you haven’t received your refund after the processing time:

1. Check your bank or payment provider.
2. Contact your credit card company, as refunds may take time to post.
3. If still unresolved, contact us at [email protected].

 

Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product, contact us at [email protected], and we will provide instructions on how to proceed.

Gifts: For items marked as gifts, if a return is authorized, we will issue a gift certificate for the item’s value once the return is received. If the item was not marked as a gift, a refund will be issued to the purchaser.

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Shipping Returns: To return a defective or damaged product, please contact [email protected]. After receiving return authorization, ship the product to the address provided by customer service.

Customers may be responsible for return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items.

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Refund Processing Time: Refunds are processed within 5-7 business days after approval and will be issued in the currency used for the original purchase.

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Restocking Fees: We do not charge restocking fees for returns on defective or damaged products.

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Need Help? For any questions related to shipping, returns, or refunds, please contact us at [email protected].